Frequently Asked Questions
If you have any questions about our ordering policies or how to order or any other inquiry, please consult our list of Frequently Asked Questions, or contact our Customer Service department using one of the methods below.
Our service is friendly and Hassle-Free
What Shipping Methods Are Available?
We ship parcel through Blue-Ex Courier Service.
Do You Ship Internationally?
NO. We ship only in Pakistan.
How Long Will It Take To Get My Package?
Order shipped anywhere in the Pakistan will arrive within 2-3 business days of the order date.
What Payment Methods Are Accepted?
We Believe in customer satisfaction, that’s why Payment method is “COD” (Cash on Delivery)
Is ordering online secure?
Yes. We take the care with the information that you provide us when placing an order on our website. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online, please feel free to E-Mail us at firstname.lastname@example.org
ORDERS AND RETURNS
How do I place an Order?
Once you have finished adding items to your shopping cart and are ready to complete your transaction, go to Login > Checkout, OR Click on Shopping Cart button on right corner on your screen then scroll down and click on “Proceed to Checkout”.
How Can I Cancel Or Change My Order?
When you complete your order. Our Customer service officer will call you and confirm your order and address then you will be inform him to Cancel or change your order. OR you can also E-Mail us at email@example.com
Do I need an account to place an order?
Yes.Once you have decided to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same.
You will then be transferred to our secure server and asked to either create a new account or place an order with an account.
If You have any difficulties during the checkout process, please feel free to contact us by E-mail us at firstname.lastname@example.org
How Do I Track My Order?
To track your order enter your Order ID in Order Tracking option (Login > Order Tracking) the press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
What products can I return?
- If the product is not as you expected/not as advertised.
- If the product is damaged, defective or counterfeit
How long do I have to return my product?
You can return your undamaged product within 18 months after delivery.
We Hope you never have the need, but if you do, Our Service is friendly and Hassle-Free.
You can also Call/SMS/WhatsApp at 0346-3533063.